Insight into your customer
Understanding your customer is key to creating the best customer experience. @ShilpaRaikar @BlinkCanada #ThinkBlink
In the book Disruptive Marketing by Geoffrey Colon, he speaks about how companies need to hire people with a hybrid skill set, rather than those with a specialized focus. I don’t completely agree with this notion, because you still need someone with an expertise who can help propel the brand forward.